Can Cloze recommend products automatically?

Yes. Cloze syncs your full catalog and recommends relevant products directly inside the chat based on what a shopper is looking for.

Can a human take over a conversation?

Yes. Cloze supports seamless human handoff so a real team member can step in at any point.

Does Cloze support multiple languages?

Yes. Cloze auto-detects the shopper's language and responds naturally in it.

What can I control about what the AI shares?

Safety controls let you decide whether the AI can show prices, inventory levels, vendors and order tracking information.

Available on the Shopify App Store

Customer support

AI shopping assistant for Shopify stores

Cloze is an AI chat widget that recommends products, answers customer questions and tracks orders 24/7. It turns browsers into buyers.

Install on Shopify App Store Visit cloze.bot

50+

Stores using Cloze

10k+

Conversations handled

<2s

Avg. response time

About Cloze

What is Cloze?

Cloze is an AI-powered shopping assistant that lives on your Shopify storefront. It syncs your products, collections, policies and order data, then answers customer questions, recommends products and tracks orders in real time, with safety controls, full brand customization, multi-language support and seamless human handoff when a shopper needs a real person.

Features

Everything Cloze does

AI chat widget

A sleek floating chat bubble that recommends products, answers questions and guides shoppers to checkout.

Human handoff

Seamlessly escalate any conversation to a real agent when the AI reaches its limits.

Order tracking

Customers can ask about their order status directly, with real-time tracking pulled from Shopify.

Analytics dashboard

Track conversations, message volume, active users and 7-day trends at a glance.

Full customization

Match your brand colors, widget position and conversational tone perfectly.

Safety controls & knowledge base

Control exactly what the AI can share, and sync products, collections, policies and custom articles.

How it works

Get started with Cloze in three steps

Install the app

One-click install from the Shopify App Store — no code required.

Sync your products

Automatically import your catalog, collections and policies.

Customize & launch

Set your brand colors and personality, and go live in minutes.

Who it’s for

Cloze use cases

Stores wanting 24/7 customer support without hiring more agents
Merchants looking to reduce cart abandonment with real-time product guidance
Multi-language stores serving international shoppers
Brands wanting order tracking answered instantly, without support tickets

FAQ

Frequently asked questions

: Yes. Cloze syncs your full catalog and recommends relevant products directly inside the chat based on what a shopper is looking for.
: Yes. Cloze supports seamless human handoff so a real team member can step in at any point.
: Yes. Cloze auto-detects the shopper's language and responds naturally in it.
: Safety controls let you decide whether the AI can show prices, inventory levels, vendors and order tracking information.

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Ready to try Cloze?